Shipping and Delivery Policy

1. Shipping Partners

• We partner with trusted courier services for all deliveries within Nepal.

• International shipments are handled through reliable global logistics partners.

• Customers cannot select individual shipping providers, as all shipments are managed through our integrated fulfillment system.

2. Shipping Time Frame

• Orders are processed within 1–3 business days after confirmation.

• Estimated delivery timelines:

  • Inside Kathmandu Valley: 2–5 business days

  • Outside Kathmandu Valley: 5–10 business days

  • International deliveries: 7–15 business days (depending on destination)

• Custom or energized Rudraksha orders may require 5–7 additional business days for preparation.

3. Shipping Charges

• Shipping fees are calculated at checkout based on delivery location, product weight, and service type.

• Free shipping may be available for select orders or promotional campaigns.

• Express delivery options are available for certain items and services.

4. Order Tracking

• A tracking link will be sent via email or SMS once your order is shipped.

• Tracking details are also available in the “My Orders” section of your account dashboard.

• For e-Puja bookings, confirmation details, ritual information, and live or recorded session links will be shared via email.

5. Failed Deliveries & Reattempts

• If delivery fails due to recipient unavailability, the courier partner will attempt delivery up to two additional times.

• After repeated failures, the package may be returned to us.

• Customers are advised to ensure availability, especially for energized Rudraksha or time-sensitive deliveries.

6. Delivery Restrictions

• We deliver across Nepal and to select international locations.

• Deliveries to remote areas may take longer or have limited service availability.

• Certain spiritual items may be subject to customs or legal restrictions for international shipping.

7. Damaged or Lost Packages

• If your package arrives damaged, please contact our support team within 24 hours with images and order details.

• If an order is lost in transit, we will investigate and provide an appropriate resolution or replacement.

• For e-Puja services, any issues related to live sessions or recordings will be addressed promptly.

8. Change of Delivery Address

• Delivery address changes are only possible before the order is shipped.

• Please contact customer support immediately to request any modifications.

Contact Us
For any questions regarding shipping and delivery, please reach out to our support team:

• Email: [email protected]

• Phone: +977-9866612169