Privacy Policy

1. Introduction

Rudrakx ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our spiritual services, including Rudraksha purchases, e-Puja bookings, and Dibya Jyoti products. By accessing our website or using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

• Personal Information: We may collect personal information that you provide directly to us when you register on our website, book an e-Puja, purchase Rudraksha or spiritual items, contact our support team, or subscribe to newsletters. This may include your name, email address, mailing address, phone number, and payment information.
• Non-Personal Information: We may collect non-personal information about your interaction with our website, such as IP address, browser type and version, operating system, pages visited, and time spent. This helps us improve our website and services.

3. How We Use Your Information

• Process and fulfill your orders and e-Puja bookings
• Communicate updates, confirmations, and delivery notifications
• Send promotional offers and updates about spiritual products or pujas (with your consent)
• Improve website functionality, user experience, and online services
• Provide customer support and respond to inquiries
• Ensure payment security and prevent fraudulent activities
• Comply with legal obligations and maintain records

4. How We Protect Your Information

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include secure payment gateways, SSL certificates, regular security monitoring, and restricted access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

• We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
• Third-Party Service Providers: Trusted providers may assist with website operations, payment processing, product delivery, e-Puja facilitation, or analytics. They are contractually obligated to protect your information and use it only for the specified purpose.
• Legal Requirements: We may disclose personal information if required by law, court orders, subpoenas, or for fraud prevention and protection of our rights or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. Notification will be provided via email or website update.

6. Cookies & Tracking Technologies

• We use cookies and similar technologies to remember your preferences, enhance experience, track website performance, and deliver relevant offers.
• You can manage cookies in your browser settings. Disabling cookies may affect site functionality.
• Types of Cookies We Use:
• - Essential Cookies: Necessary for site and service functionality
• - Performance Cookies: Help analyze usage and improve services
• - Functional Cookies: Remember preferences and settings
• - Marketing Cookies: Deliver relevant promotions and offers

7. Your Rights

• Request access to your personal data and how it is processed
• Update or correct inaccurate information
• Request deletion of personal information (subject to legal obligations)
• Opt-out of promotional communications
• Request a copy of your data in a structured format
• To exercise your rights, contact us using the details below.

8. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal requirements, and resolve disputes. Once no longer needed, we securely delete or anonymize your data.

9. Third-Party Links

Our website may contain links to third-party websites or services, such as payment gateways or partner temples. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we discover such data, we delete it promptly.

11. International Data Transfers

If you access our site from outside Nepal, your information may be transferred to servers or providers in other countries. We ensure your data is protected according to this policy.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in services, legal requirements, or privacy practices. Updates will be posted on this page. Continued use of our services signifies acceptance of the revised policy.

13. Contact Us

If you have questions or requests regarding this policy, contact us at:
[email protected]
Phone: +977-9866612169
Address: Rudrakx, Damside-17, Pokhara, Nepal